Auntie Rosies Dayhome- Better Business Bureau unsatisfactory record

BBB Reliability Report

The Better Business Bureau®Serving Southern Alberta

Suite 350, 7330 Fisher Street S.E.Calgary, AB

T2H 2H8

(403) 517-4BBB

www.betterbusinessbureau.ca

Auntie Rosie's Day Home

497 Discovery Ridge Blvd. S.W.Calgary, AB

T3H 5X6

Telephone: (403) 828-9752

Fax: (403) 451-6983

The BBB reports on members and non-members.

If a company is a member of the BBB, it is stated in this report

BBB Definition:report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

Principal: Rosalie Maronese

Customer Contact: Rosalie Maronese

Email Address: auntierosiesdayhome@shaw.ca

File Open Date: June 2006

BBB Membership: This company is not a member.

Customer Experience Based on BBB files, this company has an unsatisfactory record

BBB Definition:unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern

BBB Definition:pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. with the Bureau due to failure to respond to a complaint.When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 2 complaints about this company in the last 36 months, our standard reporting period. Of the total of 2 complaints closed in 36 months, 2 were closed in the last year.

Billing or Collection Issues BBB Definition: Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
	No Response BBB Definition: No Response - The company failed to respond to the complaint.
		1 -	Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues BBB Definition: Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
	No Response BBB Definition: No Response - The company failed to respond to the complaint.
		1 -	Company failed to respond to the BBB to resolve or address the complaint issues.

Billing or Collection Issues BBB Definition:Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices. No Response BBB Definition:No Response - The company failed to respond to the complaint. 1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Company Management Rosalie Maronese was former owner of That Recruiting Company

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